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Terms & Conditions

Terms & Conditions – The Church PT

Last updated: Sunday 8th February 2026

These Terms & Conditions (“Terms”) apply to all clients and visitors of  The Church PT (“the Studio”). By booking or attending sessions, treatments, or using our facilities, you agree to be bound by these Terms.

 

1. General Conduct

  • Clients must behave respectfully towards staff, therapists, and other clients at all times.

  • The Studio reserves the right to refuse entry or terminate sessions where behaviour is unsafe, inappropriate, or disruptive.

  • No smoking, alcohol, or illegal substances are permitted on the premises.

 

2. Bookings & Payments

  • All bookings must be made in advance via our booking system directly through our website.

  • Payment is required at the time of booking.

 

3. Reschedules, Cancellations & No-Shows

At The Church PT, we understand that schedules can change. To ensure fairness for both clients and trainers, we kindly ask that you follow the guidelines below:

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  • Reschedules

Clients may reschedule their session through the “My Bookings” section of their profile on our website, provided the request is made more than 24 hours before the scheduled session and is subject to trainer availability.

Rescheduling within 24 hours of the scheduled session will be accepted where possible, subject to trainer availability.

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  • Cancellations

All cancellation requests must be made by contacting the studio directly via email.

Short notice cancellations are non-refundable, will be charged in full, and are not eligible for rescheduling. Refunds or credits will only be considered where specified by the studio in extenuating circumstances. Where approved, the session value may be held as a credit on the client’s account for future bookings.

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  • No-Shows

No-shows (where no notice is given and the client does not attend the scheduled session) will result in the full session fee being charged.

We appreciate your understanding and cooperation in respecting our trainers’ time and other clients who may be waiting for appointments.

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4. Health & Safety

  • Clients must complete a health questionnaire and waiver before participating in any training, Pilates, or therapy sessions.

  • Clients are responsible for ensuring they are fit to participate. Any changes to health or medical conditions must be reported to staff prior to sessions.

  • Clients must wear appropriate clothing and footwear suitable for exercise. For safety reasons, hair must be tied back where necessary, and loose or restrictive clothing should be avoided.

  • Grip socks are required for Reformer Pilates sessions. Clients are welcome to bring their own, or grip socks are available for purchase at the front desk.

  • Clients must follow all safety instructions given by staff.

  • The Studio accepts no liability for injury, loss, or damage, except where caused by the negligence of the Studio, its staff, or as otherwise required by law.

 

5. Use of Facilities

  • The Studio is located in a renovated church space; clients are asked to respect the building, equipment, and communal areas.

  • Children under 16 on the premises must be supervised at all times.

  • Lockers and storage are provided at the client’s own risk; the Studio accepts no responsibility for lost or stolen belongings.

 

6. Café & Refreshments

  • Food and drinks served at the reception café may contain allergens. Clients must inform staff of any allergies before ordering.

  • The Studio is not liable for adverse reactions where allergies or intolerances have not been disclosed.

 

7. Therapies & Treatments

  • Aesthetics, massage, and sports therapy treatments are carried out by qualified practitioners who operate as independent contractors.

  • The Studio is not liable for any claims arising from treatment, except where directly caused by the negligence of the Studio or as required by law.

 

8. Sessions & Packages

  • Sessions and prepaid packages are valid only for the duration specified at purchase.​

  • Sessions cannot be shared or transferred to another person.

 

9. Data Protection & Privacy

  • The Studio complies with UK GDPR and Data Protection Act 2018.

  • Client information will be used only for the purposes of bookings, communication, and providing services.

  • Data will not be shared with third parties without consent, except where required by law.

  • Full details are available in our Privacy Policy.

 

10. Limitation of Liability

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

  • Subject to the above, the Studio is not responsible for:

    • Any loss or damage to personal property.

    • Any indirect or consequential losses.

    • Any injury or illness not caused by negligence.

 

11. Changes to Terms

  • The Studio reserves the right to update these Terms at any time. Clients will be notified of significant changes.

  • Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

 

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Discount Codes & Promotions

From time to time, The Church PT may offer promotional or discount codes for use on selected services, sessions, or products. The following conditions apply:

  • Discount codes must be entered at the time of booking and cannot be applied retrospectively.

  • Each discount code is valid only for the specific service(s) or promotion stated at the time of issue.

  • Discount codes used for services, sessions, or packages not covered by the promotion will be deemed invalid and will be cancelled.

  • The Studio reserves the right to withdraw, modify, or cancel any discount code or promotion at any time without notice.​

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